Policies and Procedures
BUY A TRAILER FROM LUXURYLAV ……...WE MAKE BUYING EASY
* Ask about in-stock, ready to ship trailers.
Need Financing? We have excellent financing options.
All of our trailers are custom manufactured specifically for, and to the specifications of the customer. In this way each customer gets exactly the trailer and options they want without having to pay for unnecessary options and without having to settle for whatever happens to be in inventory.
If you pre-order your trailer and allow us the time necessary to custom manufacture it for you. Your new trailer will carry a full manufacturer’s warranty.
MINIMUM DEPOSIT/BALANCE DUE
The NON-REFUNDABLE deposit amount is 25% based on the total price of your trailer, with the balance due within 5 days after completion of your trailer. Should you choose to have your trailer delivered, your balance with shipping charges will be due BEFORE your trailer is delivered. You are welcome to pick-up your trailer at the factory. Pick-up and balance due must be made within the 5 days after completion date. Your sales representative will coordinate the details with you.
We accept VISA, Master Card, American Express, PayPal, certified check or wire transfer for deposits on orders within the United States. Balance due and shipping by wire transfer. We do not accept credit/debit cards for final payment.
International transactions require bank wire transfers for deposit, balance due prior to shipping.
Deposits must be received before your order is placed within the manufacturing schedule.
All PO's are due and payable prior to shipping, for logistical purposes only. LuxuryLav is GSA certified, DUNS# and CAGE code available upon request.
TRAILER MANUFACTURING SCHEDULE
All sanitation trailers are manufactured in the order in which the customer makes a deposit. Manufacturing times vary depending on which brand, size and type of trailer ordered, the number and complexity of the options added, and the facilities work load/back log at the time your order is placed. Manufacture times may vary depending on any number of things that could cause the manufacture time to be longer or shorter than originally anticipated.
We do not do our own shipping. We hire outside freight companies, so we are at the mercy of their rates. We always do our best to get the lowest rate available at the time of shipment. We can arrange for delivery of your trailer to anywhere in the United States, including Alaska. For overseas customers, including Hawaii, we can arrange for delivery to the port and freight forwarding company of your choice within the lower 48 United States. For our Canada customers, we can arrange for delivery to the border crossing of your choice and, in some cases, all the way to your destination within Canada. Delivery charges are calculated by the freight company at the time your trailer is completed and ready for shipment. Your sales representative will provide shipping costs.
NON-REFUNDABLE DEPOSIT POLICY
Each sanitation trailer is custom built to your specifications right here in America. Once your order is placed, construction of your trailer begins. Your trailer is “made to order” so parts and materials are purchased to begin construction and assembly utilizing your deposit funds. We state this because we have had customers who's situations have changed, and they no longer want the trailer. We are sympathetic to each situation, but the reality is that the manufacturer has already used the deposit funds to begin the custom options selected and the ability to resell the specific specifications to another customer becomes a lengthy and costly procedure after the initial deposit funds have already been invested in the trailer.